Frequently Asked Questions

Is Shipping FREE On WowGal?

  • Yes, shipping is absolutely FREE, when you buy from our web-store. No extra charges apply.

How Long Will it Take To Get My Package?

  • Generally products priced $10 & above, take anywhere between 2 – 4 weeks to arrive.
  • Products which are lower priced(below $10), can take between 4 – 6 weeks to arrive.
  • These are general timelines and may vary depending on volume of shipments, customs clearance timeline, and destination of the package.

How Do I Track My Order?

  • You can track your orders from the TRACK ORDER menu link.

Do Customs Charges Apply On My Order?

  • All our shipments arrive directly from manufacturers abroad.
  • Customs charges generally do NOT apply for low priced products. This varies and depends on the customs rules for the destination countries.
  • However, in the rare event a customs/handling fee is applied on the shipment – the customer of the shipment has to bear the charges.

How Should I Contact If I Have Any Queries?

  • Please send in all your queries to
  • We generally respond within 24 – 48 hours, depending on the number of tickets in queue.

Do I Need An Account To Place An Order?

  • Yes, we highly recommend signing up, before placing an order.
  • Signing up on our web-store allows you to easily access and manage your account orders, delivery addresses as well as support tickets.